1. Who we are
Renaissance Labs is a web, software and technology development studio based in Quebec, Canada. For privacy questions, contact the Privacy Officer / person responsible for privacy at privacy@renaissancelabs.ca.
2. Personal information we collect
We may collect information you choose to provide, such as your name, email address, company name, project type and message. We may also receive basic technical information from your browser or hosting provider, such as IP address, device type, pages visited, date and time of access and security logs.
3. How we use information
- To respond to inquiries and communicate about potential projects.
- To prepare proposals, scopes of work, support and project delivery.
- To operate, secure, improve and troubleshoot the website.
- To comply with legal, accounting, tax or security obligations.
4. Consent and communications
By contacting us, you consent to our use of the information required to respond to your inquiry. The contact form consent is for follow-up about your inquiry only and is not a marketing subscription. Commercial electronic messages are sent only where we have consent or another lawful basis, and each marketing message will include a way to unsubscribe where required.
5. Cookies and tracking
This site uses essential cookies and browser storage for security, language preference, form protection and remembering privacy choices. Optional analytics or marketing technologies are not active by default and should only be enabled with the appropriate consent where required. You can use the cookie banner to accept essential use only, customize preferences or accept all available categories.
6. Sharing and service providers
We do not sell personal information. We may share information with service providers that help us host, secure, email, operate or deliver projects, and with advisors or authorities where required by law. Service providers are expected to use information only for the services they provide to us.
7. Storage, transfers and retention
Information may be stored in Canada or with trusted service providers in other jurisdictions. Where information is handled outside Quebec or Canada, it may be subject to the laws of that jurisdiction. Before using a provider outside Quebec for personal information, we assess the protection offered and use written arrangements where required. We retain information only as long as reasonably required for the purposes described above, unless a longer period is required for legal, accounting, security or dispute-resolution purposes.
8. Security
We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No website, email or hosting environment can be guaranteed to be completely secure.
9. Your rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, withdrawal of consent, deletion where applicable, information about how your data has been used or disclosed, or a portable copy of computerized personal information where legally required and technically feasible.
10. Contact
To exercise privacy rights or ask a question, contact privacy@renaissancelabs.ca. We may need to verify your identity before responding to a request.
11. Updates
We may update this policy as the website, services or legal requirements evolve. The latest version will be posted on this page with an updated date.